*Flat Rate Shipping
$7.99 flat rate shipping applies to standard UPS ground shipping to 50 US states. $15.99 flat rate shipping applies to Canada, PR, and US Virgin Islands.
Free Shipping Offers
When active, free shipping offers apply to 50 states (USA) only. Canada, PR, US Virgin Islands – $15.99 flat rate applies. If you wish to expedite delivery, please call customer service to request a quote.
Free Gift Offers
Free gift offers are subject to the details of the offer and valid only while supplies last. Gift Card purchase amounts excluded, however offers may apply on gift card redemption. No rain checks or substitutions.
Returns of Online Merchandise
All non-custom items can be returned within 30 days of purchase for a full refund, excluding shipping charges.
A copy of your order or an email from our customer service center, granting approval of return, must be included in all return packages.
All returns will be credited back to the customer within one week of receiving the returned item.
Any product that has been fully customized through a cooperative effort between the customer and our team cannot be returned unless the item was damaged upon receipt. This will be determined on a case by case basis by our customer service team.
Return Shipping Charges
The customer is responsible for all shipping charges associated with sending the returned item(s) back to our facilities.
Where to Send Returns
All returns must be sent to:
C. Forbes, Inc.
12830 West Creek Parkway
Richmond, VA 23238
If you have any questions regarding returns, please feel free to contact us at:
We sincerely appreciate your business!